Legal Information
High Kountry Pet LLC
6400 MacCorkle Ave
St Albans, WV 25177
highkountrypet@gmail.com
304-729-4953
1. Terms & Conditions
1.1 Acceptance of Terms
By accessing our website or purchasing from High Kountry Pet LLC, you agree to these Terms & Conditions.
1.2 Products & Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time.
1.3 Orders & Payment
Payments are securely processed through Squarespace Payments.
We do not store credit card information.
We reserve the right to cancel orders suspected of fraud or pricing errors.
1.4 Pricing
All prices are listed in USD. International customers are responsible for applicable duties, taxes, and customs fees.
1.5 Customer Accounts
You are responsible for maintaining account confidentiality. We reserve the right to suspend accounts for misuse.
1.6 Intellectual Property
All website content, branding, logos, and images are property of High Kountry Pet LLC and may not be reproduced without permission.
1.7 Limitation of Liability
To the fullest extent permitted by law, our liability shall not exceed the amount paid for the product purchased.
1.8 Governing Law
These Terms are governed by the laws of the State of West Virginia, United States.
2. Privacy Policy
2.1 Information We Collect
We collect personal information including name, email, phone number, shipping address, purchase history, and account details.
We also collect automated data through:
Google Analytics
Google Merchant Center
Google Ads
Meta (Facebook/Instagram Ads)
Squarespace Analytics
2.2 Payments
Payments are processed through Squarespace Payments. We do not store credit card information.
2.3 Marketing
Customers may opt-in to receive promotional emails. You may unsubscribe at any time.
2.4 Google Merchant Center & Advertising
We use Google Merchant Center and advertising platforms for product listings and remarketing. These platforms may use cookies and tracking technologies.
2.5 Data Sharing
We do not sell personal information.
We share data only with trusted service providers (Squarespace, payment processors, shipping carriers, advertising platforms).
2.6 International & GDPR Notice
We ship globally. Data may be processed in the United States. International customers may request access, correction, or deletion of personal data.
2.7 California Privacy Rights
California residents may request disclosure or deletion of personal information.
2.8 Children's Privacy
Our website is not intended for children under 13.
3. Shipping & Customs Policy
3.1 Processing Times
Orders typically process within 1–3 business days.
3.2 Domestic Shipping
Delivery times are estimates. We are not responsible for carrier delays.
3.3 International Shipping
Customers are responsible for customs duties, VAT, import taxes, and related fees.
We are not responsible for:
Customs delays
Confiscated items
Additional import charges
3.4 Risk of Loss
Risk transfers to the customer once the order is delivered to the shipping carrier.
3.5 Incorrect Addresses
Customers are responsible for accurate shipping information. Additional fees may apply for reshipment.
4. Return & Refund Policy
4.1 Returns
Returns must comply with our posted return window and product condition requirements.
4.2 Non-Returnable Items
Opened food and treat products may not be returned for safety reasons.
4.3 Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash.
4.4 Damaged Items
Customers must report damaged items within 7 days of delivery.
5. Product Safety & Use Disclaimer
5.1 Supervision Required
Pets should always be supervised while using treats, chews, or toys.
5.2 Choking & Injury Risk
Pet owners are responsible for selecting products appropriate for their pet’s size and behavior.
5.3 Allergy & Sensitivity Disclaimer
Monitor pets when introducing new foods. Discontinue use if adverse reactions occur and consult a veterinarian.
5.4 Raw & Natural Product Variations
Natural products may vary in size, color, and texture. This is normal.
5.5 Veterinary Disclaimer
Product descriptions are not intended to diagnose, treat, cure, or prevent disease.
5.6 Limitation of Liability
High Kountry Pet LLC is not liable for injury, illness, choking, allergic reactions, or misuse of products.
6. Advertising & Third-Party Platforms
We advertise and sell products through:
Google Merchant Center
Google Ads
Facebook & Instagram
We are not responsible for third-party platform policies or data practices.
7. Updates to Legal Policies
We reserve the right to update these policies at any time. Updates will be reflected with a revised effective date.