Privacy Policy

Effective Date: 01-27-2026

High Kountry Pet LLC ("High Kountry Pet," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our advertising and marketing platforms.

1. Information We Collect

Personal Information You Provide

We may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login credentials

  • Purchase history

  • Product reviews or submitted content

Payment Information

All payments are securely processed through Squarespace Payments. We do not store or retain full credit card information.

Automatically Collected Information

When you visit our website or interact with our advertisements, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Referring URLs

  • Time and date of access

  • Shopping behavior and product interactions

This data is collected through:

  • Squarespace Analytics

  • Google Analytics

  • Google Merchant Center

  • Google Ads

  • Meta Pixel (Facebook & Instagram advertising tools)

2. Google Merchant Center & Shopping Ads

We use Google Merchant Center to list and promote our products across Google Shopping and related Google services.

When you interact with our product listings on Google:

  • Google may collect browsing and shopping behavior data.

  • We may use tracking tools to measure ad performance and conversions.

  • Google may use cookies and tracking technologies for remarketing purposes.

You can manage your Google ad personalization settings at:
https://adssettings.google.com

3. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage customer accounts

  • Send transactional emails

  • Send promotional emails (with opt-in consent)

  • Improve our website and services

  • Deliver targeted advertising and remarketing

  • Comply with legal and tax obligations

  • Prevent fraud and unauthorized transactions

4. Email Marketing

If you opt in to marketing communications, we may send promotional emails using Squarespace Email Campaigns.

You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.

We do not sell your email address.

5. Cookies & Advertising Technologies

Our website uses cookies and similar technologies to:

  • Enable ecommerce functionality

  • Analyze website performance

  • Personalize user experience

  • Deliver targeted advertisements

  • Track conversions from advertising platforms

We use:

  • Google Analytics

  • Google Ads

  • Google Merchant Center

  • Meta (Facebook & Instagram Ads)

  • Squarespace analytics

You may disable cookies through your browser settings, but some features may not function properly.

6. Sharing of Information

We may share your information with trusted third-party service providers, including:

  • Squarespace (website hosting and ecommerce platform)

  • Payment processors

  • Shipping providers

  • Email marketing services

  • Google (Analytics, Ads, Merchant Center)

  • Meta Platforms (Facebook and Instagram advertising)

We do not sell personal information.

We may disclose information if required by law or to protect our legal rights.

7. International Customers & GDPR Notice

We ship products globally. If you are located outside the United States, your information may be transferred to and processed in the United States.

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you may have additional rights under applicable data protection laws, including:

  • The right to access your personal data

  • The right to request correction

  • The right to request deletion

  • The right to restrict processing

  • The right to data portability

You may exercise these rights by contacting us.

8. California Privacy Rights (CCPA)

California residents may have the right to:

  • Request disclosure of collected personal information

  • Request deletion of personal information

  • Request information about data sharing practices

We do not sell personal information.

9. Customer Accounts

Customers may create accounts on our website. You are responsible for safeguarding your login credentials.

You may update or delete your account by logging in or contacting us.

10. Product Reviews & Public Content

Reviews submitted on our website may be publicly visible, including your name and submitted content.

11. Data Retention

We retain personal information only as long as necessary to:

  • Complete transactions

  • Comply with tax and legal obligations

  • Resolve disputes

  • Enforce agreements

12. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Our website does not currently respond differently to these signals.

13. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission is completely secure.

14. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

16. Contact Information

High Kountry Pet LLC

PO BOX 124

SAINT ALBANS, WV 25177-0124

United States

Phone: 304-729-4953

Email: hkpetsupply@gmail.com

If you have questions regarding this Privacy Policy or your personal information, please contact us.