Return Policy
High Kountry Pet
At High Kountry Pet, we stand behind the products we carry because we believe your pets deserve the very best. Your satisfaction matters to us, and we want you to feel confident shopping with us.
Returns & Exchanges
We accept returns within 30 days of purchase for unused, unopened items in their original packaging with proof of purchase.
Eligible items may be:
Refunded to the original form of payment
Exchanged for another product
Issued store credit
Non-Returnable Items
For the safety and health of all pets, the following items are non-returnable:
Opened treats or food (including raw or dehydrated items)
Chews, bones, or edible products
Clearance or final sale items
Special order items
If your pet does not like a treat, please reach out to us — we’re always happy to help you find a better fit!
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of purchase. We will gladly replace the item or issue a refund.
Online Orders
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service.
Our Promise
As a proud woman and veteran-owned small business based in West Virginia, we believe in honesty, fairness, and taking care of our community. If you ever have a concern, please reach out — we’re here to make it right.
Thank you for supporting High Kountry Pet 🐾