Terms & Conditions

Effective Date: 01-27-2026

Welcome to High Kountry Pet LLC (“High Kountry Pet,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or purchasing from us, you agree to these Terms.

1. Company Information

High Kountry Pet LLC
6400 MacCorkle Ave
St Albans, WV 25177
Email: highkountrypet@gmail.com
Phone: 304-729-4953

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or guardian.

3. Products & Availability

We sell pet products, treats, and related merchandise both online and in-store.

  • All products are subject to availability.

  • We reserve the right to limit quantities.

  • We reserve the right to discontinue products at any time.

Product descriptions and images are provided for informational purposes. We strive for accuracy but do not guarantee that descriptions, pricing, or other content are error-free.

4. Orders & Payment

All payments are securely processed through Squarespace Payments.

  • We do not store credit card information.

  • Orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

If your order is canceled after payment, you will receive a refund to your original payment method.

5. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to modify pricing at any time without prior notice.

Customers are responsible for any applicable taxes, duties, customs fees, or import charges for international shipments.

6. Shipping & International Orders

We ship globally.

  • Shipping times are estimates and not guarantees.

  • International customers are responsible for customs duties, taxes, and import fees.

  • We are not responsible for delays caused by carriers or customs processing.

Risk of loss transfers to the customer once the order is delivered to the shipping carrier.

7. Returns & Refunds

Returns are governed by our posted Return Policy.

  • Gift cards are non-refundable.

  • Opened food or treat products may not be eligible for return due to safety reasons.

We reserve the right to deny returns that do not meet our policy requirements.

8. Pet Product Disclaimer

All products are intended for pet use only.

Pet owners are responsible for:

  • Supervising their pets while using toys or treats

  • Monitoring for allergies or sensitivities

  • Following proper feeding guidelines

High Kountry Pet LLC is not liable for injury, illness, or damage resulting from improper use, pet allergies, choking hazards, or failure to supervise pets.

Always consult your veterinarian if you have concerns about your pet’s health or diet.

9. Customer Accounts

Customers may create accounts on our website.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts for misuse, fraud, or violation of these Terms.

10. Reviews & User Content

By submitting reviews or content:

  • You grant High Kountry Pet LLC a non-exclusive, royalty-free license to use, display, and reproduce that content.

  • You confirm the content is accurate and not misleading.

We reserve the right to remove reviews at our discretion.

11. Intellectual Property

All website content, including:

  • Logos

  • Images

  • Product descriptions

  • Graphics

  • Branding

are the property of High Kountry Pet LLC and may not be reproduced without written permission.

12. Advertising & Third-Party Platforms

We advertise through:

  • Google Ads & Google Merchant Center

  • Facebook & Instagram (Meta Platforms)

We are not responsible for the privacy practices or policies of third-party platforms.

13. Limitation of Liability

To the fullest extent permitted by law:

High Kountry Pet LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website

  • Purchase of our products

  • Shipping delays

  • Pet reactions to products

Our total liability shall not exceed the amount paid for the product in question.

14. Indemnification

You agree to indemnify and hold harmless High Kountry Pet LLC from any claims, damages, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Improper use of pet products

15. Governing Law

These Terms & Conditions are governed by the laws of the State of West Virginia, United States.

Any disputes shall be resolved in the appropriate courts located in West Virginia.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

17. Contact Information

High Kountry Pet LLC

PO BOX 124

SAINT ALBANS, WV 25177-0124

United States

Phone: 304-729-4953

Email: hkpetsupply@gmail.com